Our Policies
At KK & Co. Silver, we stand behind the quality of our handcrafted jewelry. If your piece becomes damaged within three months of the original purchase date, we will gladly evaluate it for repair or replacement. Each situation is reviewed individually, and any repair or replacement is based on the nature and cause of the damage.
If a stone becomes loose or falls out, please save the stone along with any other pieces of the damaged jewelry. Having all of the original components greatly increases the likelihood that we can restore your piece.
To help keep your jewelry looking its best, we encourage proper care, storage, and transportation. Many repairs we see are the result of jewelry being tangled, crushed, or improperly stored while traveling. While we are always happy to assess your piece, damage caused by misuse, improper care, or normal wear and tear may not be covered under our repair policy.
Our goal is to help you enjoy your KK & Co. Silver jewelry for years to come, and we’ll always do our best to find the best solution for your treasured piece.
Frequently asked questions
Is your jewelry real sterling silver?
Yes! Our pieces are crafted from genuine .925 sterling silver unless otherwise noted in the product description.
Are your turquoise stones real?
We carefully source authentic turquoise and natural gemstones for our jewelry. Because each stone is unique, no two pieces will ever be exactly alike. Variations in color, matrix, and shape are part of what makes each piece special.
Is each piece handmade?
Many of our pieces are handcrafted or hand-finished, making every item one of a kind. Slight variations are a natural part of handcrafted jewelry and add to its character.
How should I care for my jewelry?
To keep your jewelry looking its best:
Store it in a dry place away from moisture.
Avoid contact with perfumes, lotions, hairspray, and harsh chemicals.
Remove jewelry before swimming, showering, exercising, or doing heavy work.
Clean with a soft polishing cloth made for sterling silver.
Will sterling silver tarnish?
Yes. Sterling silver naturally tarnishes over time when exposed to air, moisture, and everyday elements. Regular wear and occasional polishing will help keep your jewelry looking beautiful.
Do you offer repairs?
Yes. If your KK & Co. Silver piece needs repair, please complete our Repair Request Form. We review each request individually and will determine the best repair option based on the condition of the piece.
What if my jewelry is damaged shortly after purchase?
If your jewelry becomes damaged within three (3) months of purchase, we’ll gladly evaluate it for repair or replacement. Each case is considered individually based on the circumstances of the damage.
Can I request a custom piece?
Absolutely! We love bringing unique ideas to life. If you’re interested in a custom design, send us a message through our Custom Order form, and we’ll discuss your vision, stone availability, timeline, and pricing.
How long will it take to receive my order?
Ready-to-ship items are typically processed within 2 business days. Custom orders require additional production time, which will be discussed before your order is finalized.
Do you accept returns?
Because many of our pieces are handmade or custom created, returns are handled on a case-by-case basis. Custom orders are generally non-refundable. Please contact us within 7 days of receiving your order if you have concerns.
Do you ship nationwide?
Yes! We proudly ship throughout the United States. Shipping options and costs are calculated during checkout.